Frequently Asked Questions

How do I get a library card?

You are eligible for a no charge library membership if you:

  • LIVE in Barrie or Oro-Medonte
  • WORK or STUDY in Barrie
  • OWN property or a business in Barrie
  • BELONG to Midland or Orillia Public Library and LIVE in Midland or Orillia 

Visit us at either location or apply online.

Use your library card to place holds and access our Digital Library to borrow e-books and e-audiobooks, stream movies, TV shows and music, access online learning courses and brush up on your language skills (among many other things!). 

 

Do I need to wear a mask in the library?

Visit Services and Stay Safe Guidelines to learn more about services we are offering and safety protocols that are in place. 

How do I register for a program?

Visit our online calendar to view and register programs and events by age or program type. You can add events to your own digital calendar too! 

How do I renew my library card?

Need to renew your membership? We can help!

To ensure your account information is up-to-date, library cards have an expiry date. When your renewal is coming due, bring current and valid identification with you on your next visit to one of our locations.

We can also temporarily renew it by email at AskUs@barrielibrary.ca or by phone at 705-728-1010, option #3. Be sure to have your library card number handy.

 If you are experiencing problems accessing eResources, login to check the the status of your account. If you have fees, you can pay them online.

How do I find items in the catalogue and place a hold?

Our catalogue includes many exciting features to help you find exactly what you want. Check out myBPL!

Not sure how to use myBPL? We have many ways to help!

 

How long can I borrow an item for?

Loan periods vary by the type of item you are borrowing.

Visit the Loan Periods & Fees page for full details.

 

How many items can I check out on my card?

You can borrow up to 80 items at a time, including 30 DVDs and 5 video games.

Do I have to return items to the branch I borrowed them from?

Return slots are open 24/7 at both locations.  You can return items to the library location that is most convenient for you - either Painswick or Downtown.

How do I use online resources from the Digital Library?

Find information and links to digital items, such as ebooks, eaudiobooks, magazines and learning resources, in our  Digital Library.

Tips on using the Digital Library can be found on the Tips & How-Tos page. 

Detailed guides and videos on how to use specific online resources can be found on the Digital Library Academy. This is where you'll find how to get started with our e-books, magazines and newspapers.

Or contact us for help navigating any of the resources in our Digital Library!

How can I see my fees on my account?

Log in to your myBPL account to see your account details including:

  • Due dates for items you have checked out
  • Status of holds
  • Fees

How can I pay my fees?

You can pay fees:

Learn more about SmartPay Online Fee Payment

What if I can't find what I'm looking for?

If you can't find the information you are looking for, email us or call 705-728-1010, option #3. Or visit us in person at either location

If you can't find a book, DVD or other item in the catalogue:

How do I reset my PIN?

You need a PIN to place holds on material, access resources in the Digital Library and use the self-check machines at our locations.

There are many ways to  reset your PIN:

  • Select the My Account button, click Login/Register then click Forget your PIN? to receive an email with a link to set a new PIN
  • email us and request a PIN reset. Please include information to allow us to verify your account, such as your name and library card number
  • Staff can reset your PIN in person at any location. Current name and address identification may be required

 

I can't find my library card. How do I get a new one?

If you think you have a library membership, but can't find the number email or phone us at 705-728-1010, option #3, to request your library card number. Please include information to allow us to verify your account, such as your name and address.

We can also give you a replacement card at either location. Be sure to bring name and address ID with you!