Frequently Asked Questions

What can I do in the library during COVID-19 restrictions?

We are working closely with Simcoe-Muskoka District Health unit and have measures in place to ensure the health and safety of patrons and staff. Visit Services and Stay Safe Guidelines to learn more about services we are offering and safety protocols that are in place. 

How do I renew my library card?

To ensure your account information is up-to-date, library cards have an expiry date.

You can email us to request your library card renewal. Please include information to allow us to verify your account, such as your name and library card number. 

We can also renew your library card in person at any location during library hours. Current name and address identification may be required.

If you are experiencing problems accessing eResources, login to check the the status of your account. If you have fees, you can pay them online.


How do I get a library card?

You are eligible for a no charge library membership if you:

  • LIVE in Barrie or Oro-Medonte
  • WORK or STUDY in Barrie
  • OWN property or a business in Barrie
  • BELONG to Midland or Orillia Public Library and LIVE in Midland or Orillia 

Visit us at either location or apply online.

Use your library card to place holds and access our Digital Library to borrow e-books and e-audiobooks, stream movies, TV shows and music, access online learning courses and brush up on your language skills (among many other things!). 


How do I find items in the catalogue and place a hold?

The way you borrow items from the library has changed - for the better! We've moved to a new catalogue called myBPL, which includes many exciting features to help you find exactly what you want. Check out myBPL!

Need help with the transition?

  • Contact us to book a one-on-one virtual session with a myBPL Coach to set up your account, import your lists and borrowing history, and learn the features of the new myBPL.
  • Learn More with tutorials and walkthroughs at our Digital Library Academy.
  • Come to either location and we can help you place holds and register for the new catalogue!
  • You can also phone us at 705-728-1010 or email


How long can I borrow an item for?

Loan periods vary by the type of item you are borrowing.

Visit the Loan Periods & Fees page for full details.


How many items can I check out on my card?

You can borrow up to 80 items at a time, including 30 DVDs and 5 video games.

Do I have to return my item to the branch I borrowed it from?

Return slots are open 24/7 at both locations.  You can return items to the library location that is most convenient for you - either Painswick or Downtown.

How do I use online resources from the Digital Library?

We have digital items that you can borrow - e-books, downloadable audiobooks, newspapers, magazines, movies and music.  We also have online resources for research and learning.

Find short descriptions and links to these resources on the Digital Library pages of this website.

General tips on using the Digital Library can be found on the Tips & How-Tos page. 

Detailed guides and videos on how to use specific online resources can be found on the Digital Library Academy. This is where you'll find how to get started with our e-books, magazines and newspapers.

Or contact us for help navigating any of the resources in our Digital Library!

How can I see my fees on my account?

Log in to your myBPL account to see your account details including:

  • Due dates for items you have checked out
  • Status of holds
  • Fees

How can I pay my fees?

You can pay fees:

  • Online through SmartPay with a credit card
  • In person at any library location by cash, debit or credit
  • At a self-check machine at any library location by debit or credit

Learn more about SmartPay Online Fee Payment

What if I can't find what I'm looking for?

If you can't find the information you are looking for, email us or call 705-728-1010, option #3. Or visit us in person at either location

If you can't find a book, DVD or other item in the catalogue:

How do I reset my PIN?

You will need a PIN to place holds on material, access resources in the Digital Library and use the self-check machines at our locations.

There are many ways to  reset your PIN:

  • Select the My Account button, click Login/Register then click Forget your PIN? to receive an email with a link to set a new PIN
  • email us and request a PIN reset. Please include information to allow us to verify your account, such as your name and library card number
  • Staff can reset your PIN in person at either location. Current name and address identification may be required


I can't find my library card. How do I get a new one?

If you think you have a library membership, but can't find the number email or phone us at 705-728-1010, option #3, to request your library card number. Please include information to allow us to verify your account, such as your name and address.

We can also give you a replacement card at either location. Be sure to bring name and address ID with you!

How do I register for a program?

Currently all our programs are virtual. Visit our online calendar to view and register for programs and events by age or program type. You can add events to your own digital calendar too!