Express Pick Up

Want to pick up your holds quickly with low contact?  Book an Express Pick Up appointment at Painswick or Downtown.

 Things to know:

  • Wait until you get notification that your requested items are available before you book an appointment
  • Be sure to schedule your appointment before the expiry date, which is 7 days after your notification
  • Be sure to schedule your appointment at the location where your holds are ready
  • Holds that are not picked up during scheduled appointments will be checked in and moved on to the next person in the queue
  • If you need to change or cancel your appointment, please call 705-728-1010 or email

When you arrive:

  • You will see an Express Pick Up sign at the designated outside pick up area at your pick up location
  • At Painswick this is at the service entrance: 

  • At Downtown it is on the Owen Street side of the building, close to the book return slot: 

  • Staff will be available at this location and place your checked out items on a table outside for you to pick up
  • Bring your library card or ID to confirm your identity
  • Maintain 2 meters physical distance between staff and other patrons