Frequently Asked Questions

What can I do in the library during COVID-19 restrictions?

The Library is working closely with Simcoe-Muskoka District Health unit and we have measures in place during reopening of our locations to ensure the health and safety of patrons and staff.

I returned my books and movies! Why am I still getting overdue notices?

Returned items are quarantined before check in and may appear on your account for up to 7 days. You may receive overdue notices during quarantine. Any fees incurred due to quarantine will be reversed when items are checked in. 

How do I get a library card?

You are eligible for a no charge library membership if you:

  • LIVE in Barrie or Oro-Medonte
  • WORK or STUDY in Barrie
  • OWN property or a business in Barrie
  • BELONG to Midland or Orillia Public Library and LIVE in Midland or Orillia 

Visit us at either location or apply online.

Use your library card to place holds and access our Digital Library to borrow e-books and e-audiobooks, stream movies, TV shows and music, access online learning courses and brush up on your language skills (among many other things!). 

 

How do I find items in the catalogue and place a hold?

View the tutorial Encore - Your online library catalogue for help searching the catalogue and placing holds.

We have a new catalogue coming and we welcome your help testing it and trying out its features. Check it out here!  We're actively working to make it better so please tell us if you find mistakes and we'll address them before the full launch. Each page has a "Submit Feedback" button to make it easy for you to send us your comments.

We will be moving to the new catalogue on November 30th.  We'll maintain access to the Encore catalogue until December 31st, so you'll have lots of time to make the transition to the new catalogue. Additional information, including links to walkthroughs and video tutorials, is available here

Come to either location and we can help you place holds and register for the new catalogue! You can also phone us at 705-728-1010 or email askus@barrielibrary.ca

 

How long can I borrow an item for?

Loan periods vary by the type of item you are borrowing.

Visit the Loan Periods & Fees page for full details.

 

How many items can I check out on my card?

You can borrow up to 80 items at a time, including 30 DVDs and 5 video games.

Do I have to return my item to the branch I borrowed it from?

Return are open 24/7 at both locations.  You can return items to the library location that is most convenient for you - either Painswick or Downtown.

How can I see my fees on my account?

Log in to your MyBPL account to see your account details including:

  • Due dates for items you have checked out
  • Status of holds
  • Fees

How can I pay my fees?

You can pay fees:

Learn more about SmartPay Online Fee Payment

I can't find the what I'm looking for?

If you can't find the information you are looking for, email us or call 705-728-1010, option #3. Or visit us in person at either location 

If you can't find a book, DVD or other item in the catalogue:

How do I reset my PIN?

You will need a PIN to place holds on material, access resources in the Digital Library and use the self-check machines at our locations.

There are many ways to  reset your PIN:

  • Click Forget your PIN? on the Library Account Login page to receive an email with a link to set a new PIN. See Forgot My PIN tutorial for a step-by-step guide.
  • email us and request a PIN reset. Please include information to allow us to verify your account, such as your name and library card number.
  • Staff can reset your PIN in person at either location. Current name and address identification may be required.

 

How do I renew my library card?

To ensure your account information is up-to-date, library cards have an expiry date.

You can email us to request your library card renewal. Please include information to allow us to verify your account, such as your name and library card number. 

We can also renew your library card in person at any location during library hours. Current name and address identification may be required.

If you are experiencing problems accessing eResources, login to check the the status of your account. If you have fees, you can pay them online.

 

I can't find my library card. How do I get a new one?

If you think you have a library membership, but can't find the number email or phone us at 705-728-1010, option #3, to request your library card number. Please include information to allow us to verify your account, such as your name and address.

We can also give you a replacement card at either location. Be sure to bring name and address ID with you!

How do I register for a program?

Currently all our programs are virtual. Visit our online calendar to view and register for programs and events by age or program type. You can add events to your own digital calendar too!