Frequently Asked Questions

I returned my books and movies! Why am I still getting overdue notices?

Returned material is quarantined before check in and may appear on your account for up to 7 days after you returned it. Overdue notices may still go out during quarantine. We no longer charge late fees. Replacement costs charged to your account during quarantine will be removed when items are checked in.

How do I get a library card?

You are eligible for a no charge library membership if you:

  • LIVE in Barrie or Oro-Medonte
  • WORK or STUDY in Barrie
  • OWN property or a business in Barrie
  • BELONG to Midland or Orillia Public Library and LIVE in Midland or Orillia 

 You can get a library membership during Express Service hours at the Downtown or Painswick Library. 

NEW! Apply online for a library card.

Use your library card to access our Digital Library and place holds to pickup during Express Service hours. Borrow e-books and e-audiobooks, stream movies, TV shows and music, access online learning courses and brush up on your language skills (among many other things!). When you pick up your holds at either location, we will update your digital card to a card with full borrowing privileges!

 

How do I find items in the catalogue and place a hold?

View the tutorial Encore - Your online library catalogue for help searching the catalogue and placing holds.

You can also phone us at 705-728-1010 or email askus@barrielibrary.ca to help you place holds. Or come to either location during Express Service hours and we can help you place holds!

 

How long can I borrow an item for?

Loan periods vary by the type of item you are borrowing.

Visit the Loan Periods & Fees page for full details.

 

How many items can I check out on my card?

You can borrow up to 80 items at a time, including 30 DVDs and 5 video games.

Do I have to return my item to the branch I borrowed it from?

Return are open 24/7 at both locations.  You can return items to the library location that is most convenient for you - either Painswick or Downtown.

How can I see my fees on my account?

Log in to your MyBPL account to see your account details including:

  • Due dates for items you have checked out
  • Status of holds
  • Fees

How can I pay my fees?

You can pay fees:

Learn more about SmartPay Online Fee Payment

I can't find the what I'm looking for?

If you can't find the information you are looking for, email us or call 705-728-1010, option #3. We can also help you at either location during Express Service hours!

If you can't find a book, DVD or other item in the catalogue:

How do I reset my PIN?

You will need a PIN to place holds on material, access resources in the Digital Library and use the self-check machines at our locations.

There are many ways to  reset your PIN:

  • Click Forget your PIN? on the Library Account Login page to receive an email with a link to set a new PIN. See Forgot My PIN tutorial for a step-by-step guide.
  • email us and request a PIN reset. Please include information to allow us to verify your account, such as your name and library card number.
  • Staff can reset your PIN in person at either location during Express Service hours. Current name and address identification may be required.

 

How do I renew my library card?

To ensure your account information is up-to-date, library cards have an expiry date.

You can email us to request your library card renewal. Please include information to allow us to verify your account, such as your name and library card number. 

If you are experiencing problems accessing eResources, login to check the the status of your account. If you have fees, you can pay them online.

We can also renew your library card in person at any location during Express Service hours. Current name and address identification may be required.

I can't find my library card. How do I get a new one?

If you think you have a library membership, but can't find the number email us to request your library card number. Please include information to allow us to verify your account, such as your name and address.

We can also give you a replacement card at either location during Express Service hours. Be sure to bring name and address ID with you!

How do I register for a program?

During the closure, all our programs are virtual!

Visit our online calendar to view events by age or program type. You can add events to your own digital calendar and register for programs too!